Lickety Split AC, Plumbing & Electric in Jacksonville, FL

Response from the owner

Hello Gail, I’m Blaire, the Review Manager at Lickety Split. I'm truly sorry to hear about your experience with our service. It’s important to us that we provide first-class service, and it seems we fell short this time. Please know that we take your feedback seriously. I’d like to personally ensure your issue is resolved promptly. Could you please contact me directly at your earliest convenience? We’ll prioritize your service call and work to make things right. Thank you for bringing this to our attention, and I look forward to resolving this for you. Best regards, Blaire

Response from the owner

Dear Ilsa, Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with . Providing same-day service and ensuring our customers feel at ease are top priorities for us, and we're glad that Denver exemplified our commitment to world-class service. At , we understand the importance of trust and reliability, especially during stressful times. Our team is dedicated to making every interaction smooth and reassuring, just as you described. We take pride in hiring the best professionals who are both knowledgeable and kind. Your feedback is invaluable, and it helps us maintain the high standards we strive for every day. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you again for choosing . We look forward to serving you and your family in whenever you need us. Warm regards, Blaire Review Manager

Response from the owner

Dear Gus M, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your HVAC system has been running smoothly since you started bi-annual checkups with us. It's wonderful to know that Lance provided you with professional and thorough service. We strive to treat every customer like family, ensuring you feel comfortable and confident in our services. We take pride in hiring the best technicians, like Lance, who are dedicated to delivering top-notch service and solutions tailored to your unique needs. Your feedback is invaluable to us, and we're grateful for your trust in our team. If you ever have any questions or need further assistance, please don't hesitate to reach out. Blaire and the rest of our team are always here to ensure your complete satisfaction. Thank you once again for your kind words and for choosing us. We look forward to keeping you comfortable for years to come! Warm regards, Blaire Team Jacksonville, FL

Response from the owner

Hello Wayne, Thank you so much for your wonderful 5-star review! I'm Blaire, and I'm thrilled to hear about your positive experience with Lickety Split. It’s fantastic to know that our technician, Will, delivered a thorough Air Conditioning Service and that you appreciated the clear communication. At Lickety Split, we strive to treat every customer like royalty, ensuring you feel comfortable and informed throughout the entire process. We are committed to providing world-class service by hiring the best people, like Will, who are dedicated to meeting your needs with professionalism and care. Your feedback is invaluable to us as we continue to uphold our commitment to customer satisfaction and personalized service. If you have any future needs or questions, please feel free to reach out. We're always here to help! Thank you once again for choosing Lickety Split. Warm regards, Blaire