Grant's Plumbing, LLC in Jacksonville, FL

Response from the owner

Thank you so much for your kind review!

Response from the owner

Thank you so much for your kind review!

Response from the owner

Thank you so much for your review! It was a pleasure working with you!

Response from the owner

Mr. El-Zarif, we are sorry to hear you are disappointed with your experience. Grant's Plumbing is committed to providing high-quality, code-compliant septic services, and we take customer feedback seriously. We believe a detailed clarification of the project is in order. From the outset, we worked to find the most cost-effective solution for your desired system upgrade. We advised upfront that a dosing tank might be required depending on the soil conditions and final permit specifications. You were happy that we would at least try to have your system permitted so that it would not need the extra cost of a dosing tank. When the permit was issued, the site's high seasonal water table necessitated the dosing tank to ensure the drain field's proper height and long-term function. Despite the clear understanding we made sure to have prior to doing work, you were not happy and wanted us to do the job and install the dosing tank for free. When we explained we could not, you asked us to install your system below the permitted height which we cannot do as we cannot compromise on code requirements designed to prevent premature system failure. Throughout this project, we provided significant value beyond our original scope. This included a complimentary $750 septic inspection that was not charged to you, saving you $1,000 by re-scoping the drain field at your request, an additional $1,000 discount on sand, and preserving and reinstalling your landscape plants at no charge. When an unrelated issue with a pre-existing sewer line was found, we repaired the improper installation-a half-day of labor-for only the $300 cost of materials. The project was more difficult than anticipated due to site conditions caused by others, and due to the removal of three old drain fields that were not anticipated. We absorbed the considerable extra labor time, as well as the wear and tear on our equipment, without any additional charge to you. Regarding the irrigation system, our signed contract clearly states we are not responsible for repairing sprinkler lines. The sprinklers you are referring to were installed over the drain field, which is contrary to plumbing code. This was communicated both verbally and in writing. Our recommendation is to return to the contractor who installed these against code requirements as they would be responsible. In total, we provided well over $3,000 in complimentary services, discounts, and below-cost repairs. We stand behind the quality of our work, which was completed to code and passed inspection. While we strive for every customer to be satisfied, we cannot assume financial responsibility for pre-existing, non-compliant work performed by other contractors. We believe we have acted fairly and transparently.

Response from the owner

Thank you so much for your kind review! It was a pleasure to work with you.