Aim Plumbing Services in TX

Response from the owner

Thank you for sharing your concerns. We take feedback like this seriously; however, we have been unable to locate any service performed under your name within the past two months, so we are unable to verify the specific pricing or circumstances described in this review. At Aim Plumbing Services, our pricing reflects much more than the retail cost of a part. It supports licensed and insured professionals, trained technicians, properly equipped service vehicles, accurate diagnosis, quality materials, office support, and warranties that allow us to stand behind our work long after the service call is complete. Most importantly, our customers are provided pricing and options upfront before authorizing any work. We understand that our pricing may not be the right fit for every budget, but we stand behind the value, professionalism, accountability, and peace of mind we provide. We would never want anyone to feel misled. If this review relates to service performed for someone else in your household, we invite you to contact our office with the name associated with the service so we can review the situation and address any concerns directly. The Aim Plumbing Services Team

Response from the owner

"Thank you so much for this incredibly detailed and positive review! We're so glad to hear that Khristopher Raya provided such professional and thorough service during a challenging situation like a torrential rainstorm. His dedication to exhausting all possibilities, from checking the attic to running diagnostic tests and even taking care with booties, truly represents the high standards we aim for at Aim Plumbing Services LLC. We appreciate you recognizing his efforts and trusting us with your plumbing needs!"

Response from the owner

Melinda, we’re sorry this experience did not meet the standard you expected from Aim Plumbing Services. After reviewing the photos and the work with our team, we agree that the way one of the hose bibs was secured was not representative of the finished workmanship we expect from ourselves, and we have addressed that internally. During the service, both hose bibs were replaced, and our technician discussed the difficulty securing one of them because of the condition of the existing exterior material. He offered to return at no additional charge once that area was repaired so that it could be properly secured. After you let us know that your husband had addressed the mounting himself, we reviewed your request for a $650 refund and issued a $100 refund to acknowledge the portion of the installation that we believe should have been handled better. We understand that you disagree with that resolution, and we respect your right to share your experience. While we cannot agree that refunding nearly the entire cost of two supplied and installed hose bibs is appropriate, we absolutely agree that the finished appearance and mounting of the second hose bib should have been better. We take customer feedback seriously, even when it is difficult to hear. This situation has resulted in a conversation with our team about how we handle unexpected exterior conditions so that future customers receive a finished result that better reflects the standards we have set for Aim Plumbing Services.

Response from the owner

Thank you for the wonderful review! We’re so glad Chris made you feel comfortable and provided a professional, helpful experience. We’ll be sure to share your 10-star compliment with him! 🌟 Thank you for trusting Aim Plumbing Services!