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HRI Plumbing in Springfield, IL

4.6 from 5 Google reviewsHours published
1209 N 8th St Suite 2, Springfield, IL 62702(217) 290-0440hriplumbing.com/ opens in a new tab
HRI Plumbing

Septic Service Categories

These are how Google lists the business, not proof of a service offered.

Septic system serviceBathroom remodelerDrainage serviceKitchen remodelerPlumber

Published hours (not a full week)

Saturday
Open 24 hours

Google Reviews

4.6 5 Google reviews
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  1. Jo- B.

    July 2026

    The service technique misdiagnosed a leak on my ac unit and told me I needed a new drain pan and it was going to cost anywhere from 3 to 4 thousand and then his sales person tried to upsell me a new unit if I was going to spend that much in repairs might as well get a new one. The tech and whoever he talked to on the phone came up with their diagnosis from looking through a small weep hole on the side of the drain pan instead of actually taking out the primary and secondary drain plugs which would allow for thorough views of the inside of the drain pan.

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  2. Andrew L.

    June 2026

    Troy was very polite very respectful and would recommend this company any day. Thank you for your services!!

    Response from the owner

    Thank you so much for the 5-star review, Andrew! We’re thrilled to hear Troy provided such polite and respectful service. At HRI, we take pride in treating every customer with professionalism and care, and we're glad Troy delivered an experience worthy of your recommendation. Thank you for trusting us with your home and for taking the time to share your kind words. We truly appreciate your support!

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  3. Laura

    April 2026

    Called them on a Friday and although they contacted me right away via phone and text, when I didnt respond due to being on a work call, they sent someone out anyway. The service person arrived just before 4pm, made an assessment and informed me that new parts would be needed but that their parts department was already closed. This is where I take issue - why send someone out when there is no way to do any work due to the parts dept being closed? They were happy to take the 129$ fee though. This is a terrible practice. If the parts dept.

    Response from the owner

    Hello, I’m sorry your experience didn’t meet expectations. Our plumbers do arrive with well-stocked vehicles, but it isn’t possible to carry every part that might be needed for every situation. In your case, the repair required a specific part that wasn’t on hand, and unfortunately our supplier was already closed at that time. We understand how frustrating delays can be and appreciate your patience. If you’d like to discuss your service further or have any questions, please don’t hesitate to reach out at 217-801-9976. Thank you, Joe Graham Manager HRI Plumbing

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  4. Dana W.

    March 2026

    Timely, thorough, professional, and kind. Broke down all my options and worked to make it so I could understand pro/cons of all the options. Quote for water heater, new water lines, and did safety inspection of all water connections.

    Response from the owner

    Thank you so much for the thoughtful review, Dana! We’re glad Troy and Owen were able to provide timely, thorough, and professional service while clearly walking you through all your options. Making sure you feel informed and confident in your decisions is always a top priority for us. We appreciate the opportunity to evaluate your hot water concerns and discuss solutions that will improve comfort for everyone in the home. Please don’t hesitate to reach out if you have any questions as you consider next steps, we’re here to help!

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  5. genna B.

    March 2026

    Troy did an amazing job! Thank you so much for the quick and great work!

    Response from the owner

    Thank you so much, Genna! We really appreciate the kind words. We're glad Troy was able to take care of everything quickly and provide great service. We’ll be sure to pass this along to him, he’ll be happy to hear it! If you ever need anything in the future, we’re here to help!

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Map and Directions

HRI Plumbing1209 N 8th St Suite 2, Springfield, IL 62702

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Frequently Asked Questions

How is HRI Plumbing rated?

4.6 stars from 5 Google reviews.