Downing Septic Tank Cleaning in Topeka, KS

Response from the owner

Thank you so much for the 5-star review! We truly appreciate you trusting us with your septic tank service today. We’re glad we could get everything taken care of for you and make the process as smooth as possible. Your support means a lot to us and we are here whenever you need us in the future!

Response from the owner

Thank you for your review. We’d like to clarify the details of the service for accuracy. During your initial call, you requested a septic tank pumping and stated that the tank had last been serviced about six years ago, with six people living in the home during that time. Based on that information, we provided a price range of $275 to $350, explaining that the final cost could vary depending on the amount of solids typically found after that length of time and with that number of occupants. We also confirmed that no emergency or same-day service fee would be added. After the technician completed the service, you contacted us believing the quote had been “up to $275.” At no point was that stated during the call. Another dispatcher was present and heard the conversation on speakerphone and confirmed the quoted range of $275 to $350. We regret that there was a misunderstanding, but we strive to be clear and transparent about pricing before any work is performed.

Response from the owner

Thank you so much for your review Peter. We aim for excellence.