A & D Sewer & Drain in MA

If we could give negative stars, we would. This was more than a disappointing experience. When we originally had work done on our sewer line, we were not clearly informed that the entire line would need to be replaced rather than just addressing a localized issue. At the time, we were led to believe the problem was isolated, and were told there was an issue in the street but not to worry about it. Less than two years later, we ended up needing approximately 32 feet of sewer line fully replaced, which was extremely frustrating and costly given what we were initially told.

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Got my sewer line dug and replaced by them 2 years ago only to have the same issue roots invading had the city come camera it and its 10 times worse. The part of the pipe they replaced is completely invaded. And they only fave me a 1 year warranty on it

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I'm in a condo complex (Doverbrook / Chicopee) so I'm very familiar with Don and his team; they have the contract for repairs. The condos were built in the late 50's, so there are occasional plumbing issues. I've always been satisfied with the services provided. I recently had his team replace a small section of old galvanized pipe in my basement that was rusting out, severely corroded and partially blocked resulting in water backups in my kitchen sink. The technician (Darren) was knowledgeable and professional. He explained process and did a good job cleaning up too.

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Thank you to Darren and Mike! Super appreciate your dedicated work fixing our shower and washing machine input. You were very communicative and considerate. And the estimate was spot on, so we weren’t surprised by anything. They even advised us to do the last (easy) bit of the fix DIY so it would cost less for us. Would definitely recommend you -

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If I could give a lower review I would. Made appointment a bit too easily. So, I took time off to make sure I was home to let them in and answer any questions. Never showed up, never called back, never let me know what was happening. If your too busy just tell me. I used my time at work to take the morning off and never showed up or answered their phone. I called them 3 times looking for where they are. I will never call them again.

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